Warranty & Guarantee

For warranty, spare parts, and cable inquiries, please contact: support@thermaltake.de

Statutory Warranty

According to §§ 437 ff. BGB (German Civil Code), consumers in Germany have a legal right to subsequent performance (repair or replacement), withdrawal, reduction, and, if applicable, damages in case of defects in the goods. The statutory warranty period is two years from delivery of the goods.

Note on the reversal of the burden of proof:
If a defect occurs within twelve months after delivery of the goods, it is legally presumed that this defect already existed at the time of delivery, unless the seller proves otherwise (§ 477 BGB).

These rights exist independently of any additional manufacturer warranty granted.

1. Manufacturer Warranty Provision

In addition to the statutory warranty, Thermaltake grants a voluntary manufacturer warranty of [z. B. 1 bis 10 Jahren] for specific products. This warranty is valid from the date of purchase and covers material and manufacturing defects under normal use.

Overview by Product Category

Specific warranty periods can be found ► Here

The warranty is valid from the date of purchase and only upon presentation of proof of purchase. Proof of purchase is required to claim the warranty. Please contact our Customer Service before returning a product.

2. Warranty Conditions

• The warranty covers material and manufacturing defects
• In case of warranty, repair or replacement with an equivalent product will be carried out
• If the product is no longer available, an equivalent or better model will be provided
• The warranty applies to products purchased within the European Union from authorized dealers

3. Warranty exclusion

The warranty applies not in cases of:

• damage caused by force majeure (e.g., fire, flood)
• improper use or modification
• unauthorized repairs
• removed or damaged serial numbers
• counterfeit products

4. Warranty processing

Warranty claims must be made exclusively through the respective authorized dealer or seller where the product was purchased. Direct warranty processing with the manufacturer is not provided.

In case of warranty, the buyer must first contact the retailer, who will handle further processing and communication with the manufacturer. Proof of purchase date (e.g., original invoice or receipt) is required for processing.

Please note that returns to the manufacturer cannot be processed without prior coordination through the retailer.

Disclaimer

• Thermaltake products are not intended for use in life-support systems, medical devices, or military equipment
• Thermaltake is not liable for indirect damages, data loss, or lost profits, unless gross negligence or intent is proven (§ 309 No. 7 BGB)
• Data loss: Please back up your data before returning the product. We do not accept liability for lost data