Returns and Complaints

Returns
If you are not satisfied with your Thermaltake product, you can return it within 14 days of receipt in its original condition. 

Your statutory right of withdrawal remains unaffected. After we receive your return, the amount will be refunded using the same payment method you used for the order. 

Please note that direct exchanges are not possible. 

You are responsible for the shipping costs of returns.

Please send the items back in their original packaging, securely packed and sealed.

If you have any further questions, you can reach us anytime at: shop@thermaltake.de contact.

 

Claims

If you notice a defect in your product within the statutory warranty period, please contact us using the claim form. We will forward your request to our service partner.

Fields marked with an asterisk in the form are mandatory; all other information is optional.

We need your information to keep you updated on the status of your claim. Our service team will contact you as soon as possible.

 Please have the device's serial number ready.